Köpvillkor

There is no minimum limit on the number of items or price. All prices include VAT, unless explicitly stated otherwise.

Delivery and Costs for International Shipping

Deliveries are made by mail, first class mail, MyPack or DPD/DHL depending on weight and buyer. An estimated shipping cost is displayed in the shopping cart for the products in the cart. You may also use the "Estimate shipping" add-on in the cart, by choosing country and clicking the button. The total shipping cost for your order is displayed in the last step of checkout, before confirm. Shipping within Sweden is usually 1-3 days excluding shipping time for Posten and MyPack. We do not guarantee that delivery will be made in this time frame and do not offer compensation in case of delay.

Payment options

You may pay by invoice, internet banking or card. There is no payment fee. We accept VISA and MasterCard. We cooperate with PayEx to ensure safe handling of  information. The card number is sent through an encrypted connection directly to the bank and not handled or stored by us. Please contact us for more information.

Personal Information

It is important that we receive your email address to facilitate communication concerning the order.

Cancellation

Unless other agreements exists in connection with your order, you may cancel any outstanding orders by notifying customer service by phone or email.

Complaints & Return Policy

If you receive a damaged or defective item, you should always contact Customer Service as soon as the defect is discovered. Defective returns are always at our expense, but you need to contact customer service before shipping. Normally a defective product is replaced with a new product. Note that visible transport damage must be reported to customer service within 8 days of delivery.

Please note that you are responsible for packaging the goods so as to avoid damage during delivery. You may be charged for goods that are damaged upon arrival due to inadequate packaging. Returns may be subject to fees.

Reservation

We reserve the right to correct typographical errors regarding price and product information. We are not responsible for delivering orders with wrong pricing or product information due to typographical errors.

Safe with us

We follow Swedish laws to assure your safety as a customer.

StjärnDistribution AB VAT: SE556612744401